Offerings Accelerate Complaint Management

Complaint Management

Accelerate

Complaint Management & Electronic Medical Device Reporting (eMDR) Solution for Oracle PLM Solution

Service Description

Medical device companies that implement Agile PLM Product Quality invest significant energy into defining appropriate customer complaint workflows based on the type of complaint, their potential for liability, and the regulatory reporting requirements. Yet they still depend on key individual(s) across the company to determine which workflow to use for each case, and manually complete automation gaps in their process.

Plan

Train

Configure

Deploy

Integrate

Migrate

Review

Document

Go Live

Support

Improve your workflow

Oracle Agile PLM customers dramatically improve their Engineering and Product Quality workflows through J-Squared professional services. We help companies implement advanced automated procedures within their Agile PLM system through proprietary Decision Intelligence software, and an extensive library of mature process extensions.

Our customers enjoy reduced employee system interaction cost, while increasing executive oversight of product development and deficiency outcomes. J-Squared Technologies is an Oracle Agile PLM Specialized Gold Partner, with offices in the North East and Pacific North West.

Key Components

With the J-Squared – Accelerated Cloud Migration, the J-Squared consulting team will provide the following:

• Project planning based on J-Squared accelerated methodology
• Product training for the business process owners and integration team
• Facilitate business team workshops
• Design and configuration of the Complaint Management Solution
• Deployment and mapping of the J-Squared Decision Intelligence Solution and eMDR Publishing Solution
• Facilitate migration workshop and development of a migration plan for legacy complaint data
• Execution of data migration
• Integration to Gateway solution for eMDR reporting
• Assistance with validation, testing and updates to integrations
• End User Training and Documentation
• Go-Live review that includes time and duration of maintenance window, detailed schedule for steps to be executed, and performance of the final customer validation.
• Execution of the Go-live plan
• Post-Production Support Services

Agile PLM Platform Expertise

BI, PLM Analytics

Product Collaboration

Product Quality Management

Complaint Management

Service Description

Improve your workflow

Key Components

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