Managed Services

Additional services to help you thrive

Organizations understand the need to invest in resources to look after their PLM environment. The struggle is defining who.

Finding PLM resources that meets your organizational needs can be challenging. Organizations are looking for someone who can

  • Be technical enough to support all levels of the solution
  • Have a good understanding of Organizational Business Processes
  • Understand Industry Best Practices
  • Maintain a Good User Experience through documentation, training and service desk support
  • Proactive identify improvement opportunities
  • Have a strong understanding of Enterprise Systems and Roadmap
  • Awareness of new releases and functionality
  • Be an advocate for the organization's PLM Strategy

Professional Resources at an Affordable Cost

With the Managed Services Support from J-Squared you will have access to:

Reliable Point of Contact

Your Customer Services manager will act as your concierge to triage any issues on your behalf

Service Desk

Support Resources available to troubleshoot problems with Incident Management and Prioritization

Preventative Maintenance

Planned activities to monitor and prevent system degradation

Custom Development

Optimization utilities and integration support

System Support

For on-premise or hosted solutions provide the environment support (Integrity Checks, Patches, Upgrades, Server maintenance)

Application Management

Design, development and configuration of the PLM System

Data File/Migration Services

Merge, bulk cleansing or other data support

managed services circle diagram